FAQ - Our Service
Your Wellness Matters. Experience comprehensive and compassionate mental health and behavioral health care designed to help you succeed in every aspect of life.
Our Services
How do you refer me if I need services outside of what Pivotal offers?
Pivotal has a well established network of Professional Providers with whom we have a referral base established, so we carefully select who we refer our Clients to in an effort to ensure they get the care they need.
How do you know what I need?
Pivotal Health completes a comprehensive assessment to identify your needs and creates a pathway that can assist you in making the life changes you need.
How long has Pivotal Health been in business?
Pivotal Health has been services members in the Carolinas for over 10 years.
Billing - Insurance - Payors
Does Pivotal Health accept multiple forms of payment?
Yes. Pivotal Health accepts Medicare, Medicaid, and Private Health Insurance. We also accept all major credit and debit cards as well as cash. We are always credentialing working towards expanding our payors to provide additional access to our services and will update our payor list accordingly.
Who are your accepted insurance providers?
Pivotal Health accepts Medicare, Medicaid, and Private Health Insurance.
Our accepted insurance providers:
North Carolina
- Alliance
- Partners
- Vaya
- Blue Cross Blue Shield (BCBS)
- Aetna
- Healthy Blue
- Carolina Complete
- WellCare
- AmeriHealth Caritas
- United
- Healthcare/Optum
- Evernorth
- Tricare
- Medicare
Private Insurance
- Tricare
- United Health Care
- Vaya Health
- Wellcare
South Carolina
- Absolute Total Care
- Aetna
- Blue Choice
- Blue Cross Blue Shield
- First Choice by Select Health
- Humana
- Medicaid
- Medicare
- WellCare
- Molina
- Tricare
Compliance
How do you keep our information and privacy secure?
Pivotal Health adheres to all State and Federal compliance requirements relative to the types of Care and Services that we provide to our Client base.
Pivotal is also HIPAA compliant and is accredited by The Joint Commission. We take the privacy of our Clients seriously, and at every opportunity, Pivotal Health’s caring professionals work tirelessly to exceed all applicable State and Federal requirements.
Frequently asked questions
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You do not need a referral from a doctor. You can complete the intake questionnaire online, call or stop by.
50 minutes
Weekly or bi-weekly, depending on your need for support. The frequency of sessions depends on several factors. Most people start with weekly sessions and then begin to reduce sessions pending the progress of their treatment needs and goals. In some situations, meeting bi-weekly or every few weeks might be a good fit, depending on what your availability allows. This topic will be discussed at your intake.
Therapy is like talking to a friend you trust, but is trained to help you process and navigate life’s burden, transitions, and challenges.
We ask you! All Pivotal Health professionals will complete a comprehensive assessment prior to starting treatment. The practitioner will work with you to complete this assessment, identifying your needs and determining the best way to make the changes and see the results you need.
Pivotal Health has a well-established network of Professional Providers that we can refer you to. We have carefully selected and vetted all of our collaborative care providers to ensure you access the best care available.
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