FAQ
Let us answer your questions
If you have any questions about our billing procedures, compliance, or services, please do not hesitate to contact us anytime. We’re here to help.
FAQ - About Our Services
How do you refer me if I need services outside of what Pivotal offers?
Pivotal has a well established network of Professional Providers with whom we have a referral base established, so we carefully select who we refer our Clients to in an effort to ensure they get the care they need.
How do you know what I need?
Pivotal Health completes a comprehensive assessment to identify your needs and creates a pathway that can assist you in making the life changes you need.
How long has Pivotal Health been in business?
Pivotal Health is in both North Carolina and South Carolina and has been in existence for about 10 years.
FAQ - About Billing - Insurance - Payors
Does Pivotal Health accept multiple forms of payment?
Yes. Pivotal Health accepts Medicare, Medicaid, and Private Health Insurance. We also accept all major credit and debit cards as well as cash.
We are always credentialing working towards expanding our payors to provide additional access to our services and will update our payor list accordingly.
Who are your accepted insurance providers?
South Carolina
Absolute Total Care
Aetna
Blue Choice
Blue Cross Blue Shield
First Choice by Select Health
Humana
Medicaid
Medicare
WellCare
Molina
Tricare
North Carolina
Aetna
Alliance Health
AmeriHealth Caritas
BCBSNC
Carolina Complete Health
Cigna
Healthy Blue
Medicaid
Medicare
Partners Health
PHP’s Medicaid
Private Insurance
Tricare
United Health Care
Vaya Health
Wellcare
FAQ - About Compliance
How do you keep our information and privacy secure?
Pivotal Health adheres to all State and Federal compliance requirements relative to the types of Care and Services that we provide to our Client base.
Pivotal is also HIPAA compliant and is accredited by The Joint Commission. We take the privacy of our Clients seriously, and at every opportunity, Pivotal Health’s caring professionals work tirelessly to exceed all applicable State and Federal requirements.